> For the complete documentation index, see [llms.txt](https://docs.ramply.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ramply.app/community-and-support/faq.md). # FAQ Everything you need to understand Ramply, from transaction security to currency support. ## General Questions ### What is Ramply? Ramply is a blockchain-powered platform that enables instant, secure, and low-cost cross-border payments. ### How does Ramply work? Ramply converts your fiat currency to stablecoins, transfers it across borders via blockchain, and converts it back to fiat for the recipient, ensuring fast and cost-efficient transfers. ### How many currencies does Ramply support? Ramply supports over 50 fiat currencies, allowing seamless transfers across 120+ countries. ### Can I send both crypto and fiat currencies? Yes. Ramply allows you to send and receive both cryptocurrencies and traditional fiat currencies instantly. ## Transaction Details ### How fast are transactions on Ramply? Transactions are processed in real time thanks to our blockchain-based infrastructure, eliminating delays and middlemen. ### Are there any fees for using Ramply? Ramply offers transparent rates with no hidden fees. Exchange rates and transfer costs are displayed upfront before you confirm a transaction. ### What are the transaction limits? Transaction limits depend on your verification level. Complete KYC verification to unlock higher limits and full platform access. ## Security & Compliance ### Is Ramply safe and secure? Every transaction is secured on the blockchain, ensuring immutability, transparency, and protection against fraud. ### Do I need to verify my identity? Yes. Completing KYC verification is required to unlock full transfer capabilities and ensure compliance with global regulations. ### What documents do I need for verification? You'll need a government-issued ID, proof of address, and a selfie for verification. The process typically takes 24 hours. ## Account & Wallet ### How do I create an account? Simply sign up with your email address, verify your email, and complete the KYC process to get started. ### How do I fund my Ramply wallet? You can fund your wallet using debit/credit cards, bank transfers, or other supported payment methods in your region. ### Can I use Ramply without a bank account? Yes, you can use debit/credit cards and other payment methods to fund your transfers without a traditional bank account. ## Technical Support ### What if my transaction fails? Contact our support team immediately. Most issues can be resolved quickly, and we'll work to ensure your money is safe. ### How do I track my transaction? You can track your transaction status in real-time through your Ramply dashboard. ### What if I enter the wrong recipient details? Contact support immediately. We may be able to help recover funds if the transaction hasn't been completed yet. ## Getting Help ### How can I contact support? * Use the support desk in your account dashboard * Email our support team * Join our community channels for peer support ### Is there a mobile app? It's Coming very soon! ### Do you have a calculator for fees? Yes, you can use our built-in calculator to estimate transfer costs before initiating a transaction. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ramply.app/community-and-support/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.